GLS Finland Accessibility Statement

This is the accessibility statement of GLS Finland. It applies to the www.glspaketti.fi service and the FlexDeliveryService portal, and it was prepared on 25 June 2025. The service is subject to the Act on the Provision of Digital Services, which requires public online services to be accessible.

We have conducted a self-assessment of the accessibility of this service.

Accessibility status of the digital service

The service is mostly compliant with the accessibility requirements. Some accessibility issues may still be present that we have not identified ourselves. If you notice any such issues, please contact us.

Did you notice an accessibility issue on our website?

Please let us know, and we will do our best to correct the issue.

By email:

saavutettavuus@gls-finland.com

Other contact methods

Phone: 0207 581200

Supervisory authority

If you notice accessibility problems on the website, please first provide feedback to us, the site administrators. We aim to respond within 14 days. If you are not satisfied with the response, or if you do not receive a reply within two weeks, you can submit a complaint to Traficom (Finnish Transport and Communications Agency). The link opens in a new window. On Traficom’s website, you will find detailed instructions on how to file a complaint and how it will be processed.

Contact details of the supervisory authority

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
Website: www.webaccessibility.fi
Email: saavutettavuus(at)traficom.fi
Phone (switchboard): +358 29 534 5000

We are continuously working to improve accessibility.

We are committed to enhancing the accessibility of our digital services.

Support for users who cannot access digital services

Our customer service is available on weekdays from 8:00 to 17:00 (EET). We provide assistance by phone and email.

Phone: +358 200 31300
Email: glscustomerservice@gls-finland.com

You can also find our contact details on our Contact Us page.

This website was originally published: 14 October 2023

This website was last updated following major changes: 16 June 2025

The accessibility statement will be updated whenever deficiencies are corrected or the accessibility assessment is revised.